Returns & Exchanges
At SFCL, we want you to be completely satisfied with your order. If you
are unhappy for any reason, returns can be made by shipping your item(s)
back to SFCL. We will exchange or give you credit for any item that is in
like-new condition and unworn.
We have created this return process to make your experience as easy as
possible and ask that your returns are handled as we describe.
Full price merchandise may be returned within 30 days from your invoice
date if accompanied by the original order confirmation or order number. Your
credit card account will be credited the appropriate amount upon processing
of the returned item(s).
It helps us process your return or exchange faster if you use the original
shipping box and packing materials when shipping products back to us.
Please allow 10 to 12 business days for us to receive and process your
return or exchange.
Simply ship your return to us at:
SFCL - RETURNS
9009-9013 NW 105 Way
Medley, FL 33178
This address can only be used to return items purchased at sfcitylights.com. If you would like to return items purchased elsewhere, please return the items to that location.
Returns that are received by SFCL that were not purchased from sfcitylights.com cannot be processed.
When paying for return postage yourself, we suggest you insure the package
and purchase tracking services for your protection. Save the shipping
receipt for your records. Only merchandise received by our warehouse can be
Exchanges can be made within 30 days of the invoice date. Availability of
your desired replacement item is not guaranteed, but we will make every
effort to meet your needs. If there is a problem with your exchange, we
will contact you via the phone number you provide on the return form to
Exchange Due to a Manufacturer’s Defect or Incorrect Shipment: We strive to
maintain the highest level of product quality and accurate shipments.
However, if your order is found to be defective or incorrect, please return
the item using our postage-paid return label, and we will gladly send you a
new item free of any shipping charges. (Exchanges for defective merchandise
must be exchanged for the same size, color, and style as the defective